Introduction
This website contains various content including text, images, videos, audio, formats, product photos, and other materials, as well as registered trademarks of SHD Technology Co., Ltd., which are protected by copyright and intellectual property laws. All copyrights and intellectual property rights on this website are the property of SHD Technology Co., Ltd. or are used with permission from their respective owners to be part of this website.
SHD Technology Co., Ltd. has the right or authority to control the use of such content. No reproduction, adaptation, storage, transfer, copying, public dissemination, or any other act that infringes on copyright or intellectual property rights is permitted without prior written consent from SHD Technology Co., Ltd., except for personal use, printing, or downloading of content displayed on the website, provided that users do not remove any copyright or intellectual property notices from such content.
Certain services and features related to membership registration or registration for additional information may appear on the website, for which you must agree to provide accurate and up-to-date information, and promptly update such information if there are any changes. All website users are responsible for keeping their passwords and other account identifiers secure. The account owner is responsible for all actions taken under that password or account.
In the event that you cannot recall your password or account, the company will not be liable, directly or indirectly, for any loss or damage incurred as a result of any action or in connection with your failure to comply with this section. If a user becomes aware that someone else is using their account name and password without their consent, for any purpose whatsoever, the user must immediately notify the company so that the company can cancel product/service orders or any transactions resulting from such actions. Notification can be made immediately through this website or by contacting customer service at customer_support@dreame.th
Trademarks
This website contains trademarks, including the Dreame trademark or trademarks appearing on these websites, which are the property of Comseven Public Company Limited and are legally registered trademarks.
SHD Technology Co., Ltd. owns and operates the website www.dreame.th, and also owns the copyright to the images, supporting information, articles, or content included on the website, as well as the overall website design, including graphic design, templates, and all composite elements.
Service Registration
Users who order products on the dreame.th website must agree to provide accurate and truthful details, including their name, contact address, phone number, and email, for the benefit of the communication and sales process between SHD Technology Co., Ltd. and members registered on the dreame.th website. If any information or details you have provided to the company need to be corrected, you must agree to correct the information accurately only through the "Member Information" menu on the website.
Links to Other Websites
The website www.dreame.th may contain links to other websites to help you find relevant websites, services, and/or products more quickly and conveniently. The company has no power to control, verify the accuracy or reliability, or be responsible for the content of third-party websites or any links contained within third-party websites. The decision of whether the services and/or products offered through these websites align with your objectives is solely your responsibility. SHD Technology Co., Ltd. is not responsible as the owner or operator of those websites, or for the products and services offered by the company that owns or operates the website, and SHD Technology Co., Ltd. is not involved in determining any warranties or liability for damages related to the owner or operator of any website (including damages arising from any claims of infringement of copyright or other intellectual property rights of such third-party websites).
Governing Law SHD Technology Co., Ltd. shall not be liable for any damages, including losses or expenses incurred, whether direct or indirect, specific, incidental, or consequential, resulting from your access to this website or any website linked to this website, or from anyone's inability to access it. Furthermore, SHD Technology Co., Ltd. shall not be liable for any loss, damage, or expense arising from failure of use, error, omission, interruption, defect, incompleteness, or virus, even if SHD Technology Co., Ltd. or its representatives have been advised of the possibility of such loss, damage, or expense. These terms and conditions shall be construed and governed by the laws enforced in the Kingdom of Thailand.
SHD Technology Co., Ltd. ("the Company"), owner of the website www.dreame.th, places the utmost importance on protecting your personal data. The Company will collect, record, disclose, and use only the data that you voluntarily provide to the Company. If you do not accept or agree with the terms and conditions of this Privacy Policy, you will not be able to access or use the Company's system or platform. The Company will collect only the data necessary for the Company to provide services to you. The Company may request additional data from you for purposes such as improving the Company's services or analyzing consumer behavior. The Company will collect only data relevant to the agreements the Company has with you and will retain your data for the period required by law or as long as the data remains relevant to the purpose of its collection. You can visit and browse the Company's platform without providing personal information to the Company. During your visit or browsing, your data will not be disclosed to the Company, and your identity will remain unknown unless you register and subscribe as a member on the Company's platform and log in through your account.
Personal Data Collection
When you create an account and register with the Company, or when you provide your personal information to the Company through other channels, the Company will collect only your necessary personal information, which includes the following:
- Full Name
- Address
- Email
- Phone Number
- Date of Birth
- Gender
When you visit and/or purchase products online, or visit our website or application, we will collect personal and technical data as follows:
- Registration data such as name, surname, email, mobile number, password.
- Information about the electronic device you use, such as IP Address or Other Device Identifier.
- Type and version of the browser you use, including the type and version of browser plug-ins.
- Time zone settings.
- MAC address and location data, only if you use our Free WiFi service.
- Beacon / NFC.
- Device model and type of device, hardware identification data such as serial number (UDID).
- Software identification data such as Identifier for Advertisers for iOS (IDFA) or Android Advertising ID (AAID), connection data, access data, single sign-on (SSO) access data.
- Operating system and platform and other technologies on devices used to access the platform.
- Request for permission to use your location.
- When using certain features of our application, you must allow us access to your location data, and you can change your privacy settings at any time through the application settings.
- We use your location data to send you relevant marketing campaigns. For example, if you are near our store, we may send you special offers.
- You can share your location with us to receive more tailored offers. You can turn off location sharing at any time through the application settings.
- We will not disclose your location data to third parties without your consent.
- When you visit our stores or premises, we collect images and audio data from our closed-circuit television (CCTV) cameras, which may identify you. However, we will post signs before the area where CCTV cameras are operating to inform you. Please see more details in the "CCTV Usage Policy" and also include WiFi service data within stores and locations. The purpose of collecting and processing such data is to analyze customer flow within our stores and to improve and develop the layout of our stores and locations. Please provide accurate, complete, and truthful information to the Company or its authorized representatives. If there are any changes to your information, please update your information to match your current data. The Company reserves the right to request any documents to verify the accuracy of the information you have provided. The Company will collect only the information you voluntarily provide to the Company. If you choose not to provide your personal information to the Company, or choose not to allow the Company to use your personal information anymore, the Company may not be able to provide you with services as fully as before. You can access and edit your information at any time. If you provide information about another person, the Company will assume that you have obtained permission from that person. The Company will not be responsible if you provide personal information of others without the permission of the actual owner of that personal information. If you register and become a member with the Company through your social media account, or you link your social media account to an account you have created with the Company, or you use other services related to the social media account of www.dreame.th, the Company will be able to access your personal information if you allow that social media to collect and access your information.
Use and Disclosure of Personal Data
Your personal information collected by the Company will be used or shared with third parties (including affiliated companies, other related legal entities, external service providers, and third-party vendors) for the following purposes, but not limited to:
- To facilitate your use of services.
- To process orders you have submitted through www.dreame.th.
- To process payments for your orders placed through www.dreame.th to deliver products you have purchased through www.dreame.th.
- *We may send your personal information to third parties to deliver products to you.
- To notify you of the delivery status of your order.
- For customer service purposes.
- To verify your information with shipping providers for your orders.
- To send information about marketing activities and promotions.
- To manage financial transactions related to your payments.
- To verify information on www.dreame.th.
- To improve the usability and content on www.dreame.th.
- To understand your usage patterns on www.dreame.th.
- To study the behavior of users on www.dreame.th.
- To provide useful information to you when you use services on www.dreame.th.
- To provide information about products and services of www.dreame.th or other sellers on www.dreame.th.
You can unsubscribe from promotional messages about marketing activities and promotions at any time.
The Company may need to disclose your information if the Company has reason to believe that failure to disclose your information may pose a threat to your life and health, or if the Company must comply with various legal enforcements or to comply with regulatory requirements and requests from any government agency. The Company may share your information with third parties or related companies for the aforementioned purposes, especially to complete your transactions and to manage accounts, for marketing, and to comply with regulatory and legal requirements and requests as deemed necessary by the Company.
In sharing your personal information, the Company will endeavor to ensure that third parties and related parties securely retain your personal information without unauthorized access, storage, use, disclosure, or any other risky action, and will retain your personal information only as long as it remains necessary for the purposes stated above. In the course of business development, the Company may need to sell or purchase businesses or business units, and in such transactions, customer information is considered a business asset that can be transferred, but remains subject to the provisions of the prior privacy policy, unless you have given otherwise. Furthermore, if the Company or all of its assets are acquired, your information will also be one of the assets to be transferred.
Company's Right to Disclose Personal Information You agree and authorize the Company to disclose your personal information to authorized government agencies or the true owner of such personal information if the Company has credible reasons to believe that such disclosure is necessary to comply with its duties and responsibilities, including management, whether voluntarily or by necessity, to cooperate with government agencies according to orders or government processes. You acknowledge and confirm that you will not file a lawsuit or complaint against the Company in relation to the disclosure of your personal information.
Withdrawal of Consent You may express your intention to withdraw consent for the Company to use or disclose your personal information for any purpose and under any circumstances as described above, at any time. Please contact the Company at cs@dreame.th to express your intention to withdraw consent. However, if you do not allow the Company to use or disclose your information, the Company may not be able to provide products or services to you or may not be able to fulfill contracts made with you, depending on the nature of your withdrawal. The Company expressly reserves its rights and legal remedies in such cases.
Correction of Your Personal Information You can correct your personal information to match your current information at any time by going to your account page and editing any changed information. Please correct your information if there are any changes. If the information on your account page does not match your current information, there may be delays in shipping your ordered products or other delays in service. The Company may notify third parties and related parties of corrections made to your information if your personal information is still necessary for the purposes stated above.
Access to Your Personal Information If you wish to review your personal information held by us or inquire about how your personal information has been used, may be used, or disclosed by the Company within the past year, please contact us at cs@dreame.th. The Company reserves the right to charge a reasonable fee for viewing your recorded personal information.
Security of Your Personal Information
The Company stores all your information securely and will protect your personal information by:
- Limiting access to personal information.
- Maintaining technological tools to prevent unauthorized computer access.
- Securely destroying your information when it is no longer legally or commercially necessary.
Your password is the key to your account. Please use a unique combination of numbers, letters, and special characters, and do not share your password with anyone. If you share your password with others, you will be responsible for all actions, including all consequences, occurring under your account name. If your password becomes known, you may lose control over your personal information and other information you have provided to the Company. Additionally, you may be bound by legal provisions on your behalf. Therefore, if your password is at risk of being known, you should contact the Company immediately and change your password. The Company reminds you that you must log out of your account and close your browser every time you finish using a public computer.
Minors For individuals who are minors under Thai law, you must obtain consent and approval from your parent or guardian before registering with the Company. If you, a minor, have successfully registered with the Company, the Company will consider that you have obtained consent and approval from your parent or guardian. You agree and accept that the Company shall not be liable in any case to you and related parties if you have not obtained consent and approval from your parent or guardian before your registration.
Computer Data Storage
The Company or service providers authorized by the Company may use cookies, web beacons, or any other technology to collect information to help you use and access services more efficiently, quickly, securely, and with greater personalization.
When you visit www.dreame.th, the Company's servers will automatically record information sent by your internet browser whenever you visit the website. This information includes:
- Your computer's IP address
- Type of internet browser
- Websites you visited before coming to the Company's platform
- Pages you visited on the Company's platform
- Time spent visiting those pages, products
- Information searched on the Company's platform, including the time and date of access and other statistical information
This information is stored for analysis and evaluation to help the Company improve its platform and services.
Cookies are small data files, generally consisting of letters and numbers, stored in your browser's memory or on your device when you visit a website or view any message. They help the Company recognize your specific device and browser, and allow the Company to quickly adapt content to individual interests and to make the services and platform more convenient and useful for you. Web beacons are small images that may be included in the Company's services and platform, helping the Company count the number of users who view these pages, so that the Company can better understand your preferences and interests.
Spam, Spyware, or Viruses The Company does not permit the use of spam, spyware, or viruses on its platform. User accounts or vendor accounts are not allowed to communicate via email or other communication channels without the explicit consent and authorization of both parties. Therefore, all sellers and buyers should not communicate on www.dreame.th by sending spam, spyware, or computer viruses to each other. If you wish to report a suspicious message, please contact cs@dreame.th immediately.
Changes to the Privacy Policy
The Company reserves the right to update and change this Privacy Policy at any time. Any changes to this policy will only be published on the Company's platform.
Contact www.dreame.th
If you need to contact the Company, whether regarding the withdrawal of your consent for the Company to use your personal information, or if you wish to access or amend your personal information, or if you have any questions, comments, complaints, or require technical assistance or matters related to cookies, please contact us at cs@dreame.th.
Governing Law These Terms of Service and any details related to the Company's services will be enforced and interpreted in accordance with Thai law.
You can return products within 30 days of receipt if the product has a problem or does not match your order.
Product Warranty
| Product Type | Duration | Supporting Evidence | Conditions |
|---|---|---|---|
| Robot Vacuum Cleaner | 2 years |
1. Receipt 2. Product box |
Normal use |
| Cordless Vacuum and Mop | 2 years | 1. Receipt 2. Product box |
Normal use |
| Hair Dryer | 1 year | 1. Receipt 2. Product box |
Normal use |
| Accessories | 3 months | 1. Receipt 2. Product box |
Normal use |
Payment Methods, Procedures, and Refund Processing Times
| Payment Method | Procedure | Refund Processing Time |
|---|---|---|
| Credit Card | Refund to credit card limit | 15-30 days |
| Cash on Delivery | Refund to bank account | 7-14 days |
| Mobile Banking | Refund to bank account | 5-10 days |
| TrueMoney wallet / Line pay | Refund to bank account | 15-30 days |
| QR Code PromptPay | Refund to bank account | 5-10 days |
| Bank ATM | Refund to bank account | 15-30 days |
1. For credit card payments, whether full payment or installment, the Company will refund the product value to the credit card account used by the customer for the purchase within 15 – 30 days (the Company reserves the right that the name on the credit card must match the name of the product purchaser on the website).
2. For payments made via bank counters, service counters, bank transfers, cash on delivery, or ATMs, the Company will refund the product value to the bank account specified by the customer in the product return request menu within 15 - 30 days from the date the Company receives all required documents*.
Documents required for cash refunds
(General Customers/Individuals)
1. Copy of ID card, signed with "Used only for refund from Dreame Online"
2. Copy of bank account passbook
3. Transfer slip/payment evidence
(Corporate Customers)
1. Copy of company registration certificate and P.P.20
2. Copy of the company's bank account passbook
3. Copy of payment evidence/slip
*For further inquiries, please contact customer_support@dreame.th every day, including holidays, from 9:00 AM – 7:00 PM.
Standard Delivery (Next Day Delivery 1-3 business days*)
www.dreame.th offers standard delivery services within 1-3 business days, depending on the service area**. Additional shipping fees apply if the order total is less than 3,000 Baht.
Shipping Fee Table
| Order Total | Shipping Fee |
|---|---|
| Total order value per order from 3,000 Baht or more | Free Shipping! |
| Total order value per order less than 2,999 Baht | 50 Baht shipping fee |
**Shipping fees may be adjusted as appropriate or during specified promotional periods. Customers can check shipping fees on the "Review Order" page before proceeding to payment.
Standard Delivery Service Conditions
- If the customer places an order and completes payment by 1:00 PM on the same day, the product will be prepared and shipped as quickly as possible to the customer within 1 – 3 days (excluding Saturdays, Sundays, and public holidays).
- For each order, customers may receive products at different times and in separate packages depending on the items. The company will process the delivery to ensure customers receive their products quickly and completely, in accordance with the company's service standards.
- Product delivery to customers may sometimes be delayed due to unforeseen circumstances, such as natural disasters or political impacts, resulting in delays exceeding 5 business days. The company will coordinate with private shipping companies to resolve issues and ensure customers receive their products as soon as possible.
- When the customer receives a delivery notification from BNN Online, the product will be delivered to the destination address specified by the customer during the order placement process only. The company reserves the right to change the delivery address once the product is being shipped by a private shipping company.
- Customers can check the delivery status in their Order History.
Customers can check the delivery status through the service system of private shipping companies by entering the tracking number displayed in their order information, as follows:
- Kerry Express (Thailand) Co., Ltd.: Check status at th.kerryexpress.com
- DHL Express International (Thailand): Check status at www.logistics.dhl
- SCG Express: Check status at www.scgexpress.co.th
- Skootar Beyond Co., Ltd. (Skootar): Check delivery status via mobile application
- Lalamove Easyvan (Thailand) Co., Ltd. (Lalamove Thailand): Check delivery status via mobile application
- The company reserves the right to cancel or change delivery conditions without prior notice.
Cash on Delivery (COD)
| Service Area | Order Value | Shipping Fee | Duration |
|---|---|---|---|
| Bangkok and metropolitan areas | Not exceeding 20,000 Baht | Free shipping! (for orders over 3,000 Baht) | 1-3 business days |
| Other provinces | Not exceeding 20,000 Baht | Free shipping! (for orders over 3,000 Baht) | 2-4 business days |
- Bangkok: Delivery time 1-3 business days, order value not exceeding 30,000 Baht, free service for orders over 3,000 Baht.
- Other provinces: 2-4 business days, order value not exceeding 30,000 Baht, free service for orders over 3,000 Baht.
Important: Upon receiving the package, please record a video clip of opening the box and inspecting the product to use as evidence for claims or returns in case of damaged, faulty, wrong model, or incomplete products. Without evidence, no claims will be accepted under any circumstances.
