Refunds and Returns

Payment Methods, Refund Methods, and Refund Processing Times
Payment Method Refund Method Refund Processing Time
Credit Card Credit to credit card limit 15-30 days
Cash on Delivery Refund to bank account 7-14 days
Via Mobile Banking Refund to bank account 5-10 days
Via TrueMoney wallet / Line pay Refund to bank account 15-30 days
Via QR Code PromptPay Refund to bank account 5-10 days
Via ATM Refund to bank account 15-30 days
  1. For purchases paid by credit card, either in full or by installment, the company will refund the product value to the credit card account used by the customer for the purchase within 15 – 30 days. (The company reserves the right that the name on the credit card must match the name of the purchaser on the website only.)
  2. For purchases paid via bank counter, service counter, bank account debit, cash on delivery, or ATM, the company will refund the product value to the bank account provided by the customer in the return request menu within 15-30 days from the date the company receives all required documents*.

Required Documents for Cash Refunds

  1. (General Customers/Individuals)
    1. Copy of ID card, signed to certify true copy, with the statement "For refund from Dreame Online only"
    2. Copy of bank account passbook
    3. Money transfer slip/proof of payment
  2. (Corporate Customers)
    1. Copy of company registration certificate and Phor Por 20 (VAT registration)
    2. Copy of the company's bank account passbook
    3. Copy of proof/slip of payment
    For further inquiries, please contact Dreame Customer Service Department at  customer_support@dreame.th every day, including holidays, from 9:00 AM to 7:00 PM.